Cancellation & refund policy
Free cancellation up to 48 hours before arrival (72 hours for suites), how non-refundable rates work, and how refunds are paid.
This is how cancellations and refunds work for bookings made directly with Novis Hotels — on this website, on the phone or at the front desk. Bookings made through a travel website follow that website's terms.
Rooms
- Superior, Deluxe and Premier rooms: free cancellation up to 48 hours before the day of arrival. After that, the full stay is charged.
- Garden Suite and Presidential Suite: free cancellation up to 72 hours before arrival. After that, the charge shown on your booking applies.
- Non-refundable rates: paid in full when you book, and cannot be cancelled, changed or refunded.
- No-shows: if you do not arrive and have not told us, the first night is charged and the rest of the booking is released.
- Leaving early: tell the front desk the day before and we will not charge the nights you do not use, unless the rate was non-refundable.
The exact terms for your rate are shown before you pay and in your confirmation message.
Events and banquets
Weddings, conferences and private functions are booked on a written quotation, and the cancellation and refund terms for your date are set out in it. Ask the events team if anything is unclear before you sign.
How refunds are paid
Refunds go back to the card, UPI account or bank account you paid from, within 5 to 7 working days of the cancellation. Your bank may take a few more days to show it. If you paid in cash at the desk, we refund by bank transfer.
Questions
Call or WhatsApp us on +91 90000 00001, or write to [email protected]. Please have your booking reference ready.
