Frequently asked questions

Check-in is from 2pm and check-out is by 11am. If you land early, leave your bags with us and use the pool and the lobby café while your room is made up.

If your room is ready, early check-in is free — tell us your arrival time and we will try. A guaranteed check-in from 8am is ₹1,500, and a late check-out until 4pm is ₹1,500. Both can be added when you book or at the desk, subject to availability.

A government photo ID for every adult: Aadhaar, passport, driving licence or voter ID. Guests from outside India need their passport and visa — we file the Form C the law requires, so allow ten extra minutes.

Yes. Children under 6 stay free in their parents' room using existing bedding. An extra bed, breakfast included, is ₹1,200 a night in Deluxe rooms and above. Cots are free — just ask when you book.

Yes, everywhere in the hotel, with no daily limit. It is fast enough for video calls; if you need a wired connection for a presentation, the front desk will bring a cable.

We are sorry, we cannot take pets. Trained assistance dogs are welcome — tell us when you book and we will give you a ground-floor room in the Garden Wing.

Yes. The porch, lobby, Jharokha, the lifts and the rooftop are step-free, and the Garden Wing has two accessible rooms with roll-in showers and grab rails. Accessible parking is beside the entrance. Tell us when you book so we can hold one for you.

Breakfast is a buffet at Jharokha from 7 to 10:30am, with South Indian and continental counters and a live dosa station at weekends. It is included on 'with breakfast' rates; on room-only rates it is ₹850 per person.

Rooms booked on this website can be cancelled free up to 48 hours before arrival, or 72 hours for the suites. After that the charge depends on the room and is shown before you pay. Non-refundable rates cannot be changed or refunded.